FAQs

DAMAGES/MANUFACTURER DEFECTS

Should I refuse a damaged item on my delivery?

No, do not refuse any damaged items, just note the damages on the shipping paperwork the driver has, have them sign and make sure you receive a copy. Then, use this form to contact us (please make sure it’s within 5 days of your delivery) to take care of the damaged item(s).

By when should I open the cabinets and other products to check for damages?

The cabinets, doors, accessory boxes and other things should be opened within a span of 5 days. Once you have opened these, inspect for any kind of damages occurred, defects or any missing items. If you find any of these, report it to nuformcabinetry.com within a period of 5 days. You can contact us by using this form.

Should the cabinets be assembled if a part is missing?

No. If you find out that any of the cabinets are damaged, make sure you do not assemble these cabinets. You have to tale the pictures of the cabinet for the claims department. If you reassemble these cabinets, you will not be issued replaced because of the clear guidelines of the manufacturer. Replacements will not be issued because the manufacturer will be unsure whether the cabinet was broken already or was broken during the assembly. The damaged cabinets should be left as they are until you get a green signal from the customer service for the assembly.

If the damage is noticed, should I accept the order?

You should not refuse to accept the delivery of the consignment. Instead, you can note down the damages that you see in the documents that the driver is carrying at the time of delivery. You can take a copy of this document and then within a period of 5 days, contact the firm using the form to report the damaged item or items.

What if the glass doors or glass shelves of the cabinets are broken?

If you see that the glass or the glass shelves of the cabinets are broken, click the adequate amount of pictures to make sure that the manufacturers take note of it. In case of broken glass during transit, the manufacturer will have to ship the parcel again by road. In this case, the damage to the glass door can occur again.

What if the pre-assembled cabinets are damaged?

In this case, the manufacturers have full right to make sure that they choose the most cost-effective way to repair the damages or if not repairing, they will replace. But the decision completely depends upon the manufacturer. The customer can get a complete replacement or just replacement of the part depending on the manufacturer. For example, if the door is broken, a new door will be shipped instead of the whole new cabinet

In case of damaged items, what should I do?

When the order you receive has damaged items, do not throw them away. The manufacturers may need the damaged parts or the cabinets as a whole. These parts or the cabinet shall be returned to ensure the delivery of the replacement of these parts. If you do not return these parts, then you may be charged a certain amount by the manufacturer. If the returns are not made within a period of 30 days, the customer will have to pay for all the parts that are damaged. It is important to confirm the address of the place where the orders have to be returned because there are many different warehouses and many different finish ships. If the parts are returned to the wrong place, the company shall not replace the parts.

At the time of delivery, what should I do if the product is damaged?

At the time of delivery, make sure you check the consignment received by you. In case any of the parts are damaged or missing, note them in the documents that the delivery driver is carrying with them. Ensure that they sign this document and you take a copy of this. This has to be later reported to nuformcabinetry.com using the form. From the day of delivery, report for damages within a span of 5 days.

Will the cost of labor or any additional cost be reimbursed by the company?

If the parts are required to be replaced, nuformcabinetry.com will be the responsible party to replace them. The additional costs of labor that is born by the customer, will not be reimbursed by the company for replacing or repairing the damaged cabinets or the parts.

In case of the damaged cabinet, will I be issued a new cabinet?

When the damage report is received by the claims department, a replacement is shipped. An entire new cabinet shall not be issued in most of the cases. It depends on the manufacturer whether to give you an entirely new cabinet or go with the solution which is the most cost-effective for the company. In case of a broken glass or a door, a new glass shelf or the door will be replaced but in the cases of pre-assembled cabinets, the customer will have to unassembled it, send the damaged part and claim the replacement of that part.

RETURNS/CANCELLATIONS

What are the items that does not come under return policies?

Though we have flexible return policies, some do not come under them. ● Pre-assembled cabinets (cabinets for glass, for example) ● Decorative hardware items (knobs/pulls, for example) ● Ready to assemble cabinets, the ones that have been assembled and require only less assembling from the user end ● Glass and glass products ● Panels, moldings, and fillers (certain finishes are accepted, however, do email us at: __ to confirm)

I don’t like my product, especially the finish. Can I send it back?

We highly suggest that you order sample doors prior to buying the cabinets to ensure the product is to your liking. But, if you are not happy with your cabinet, you can return the order (if the original packing isn’t disturbed and it is not one among the items that do not come under return policies. Check - What are the items that does not come under return policies? for clarity). A 25% restocking fee may be applicable for all the returned items and the customer hold the shipping responsibility. The initial fee you paid for shipping, however, will not be refunded. Ensure the order is wrapped on a pallet and plastic. We will be glad to assist you with a discounted fee from our freight carriers. If we identify damages in the returned product, the refund process may take more time until an appropriate inspection is made. We suggest you make your freight claim as well.

I sent wrong measurements, can I ship my Cabinet back?

Yes, (if the original packing isn’t disturbed and is not one among the items that do not come under return policies. Check - What are the items that does not come under return policies? for clarity). You can contact the customer service to know the right address as sending to the wrong address will not help us to process the refund for the item. A 25% fee for restocking may be applicable for all the returned items and the customer hold the shipping responsibility. The initial fee you paid for shipping, however, will not be refunded. Ensure the order is packed on a pallet and plastic wrapped. We would be glad to assist you with a discounted fee from our freight carriers. If we find damages in the returned product, your refund may take a more time to process until the appropriate inspection is made. We suggest you make your freight claim as well.

I have got the wrong product, what do I do?

If you have received a wrong product or one when you did not place an order, please reach us out within the next 5 days at service@nuformcabinetry.com. We will process the right items or take the item back, in case of contrary. Proof, as in pictures or any document may be required to prove that the incorrect items were process. A shipping bill will be sent to you.

Are there any extra charges applicable?

A fee of 25% as a restocking charge may be applicable for all the returned items.

My order is damaged; can I ship it back?

We prefer finding you the required parts/cabinets as required so that you don’t have to return. For more clarity, please check “What if parts on my order or the product is damaged?”. If you still decide to return the order, the return policies may apply. We will also require the paperwork.

I need to return the product. What do I do?

As long as the original packing isn’t disturbed and is not one among the items that do not come under return policies. Check - What are the items that does not come under return policies? for clarity. If you have received a wrong product or one when you did not place an order, please reach us out within the next 5 days at service@nuformcabinetry.com. We will process and ship the right items or take the item back, in case of contrary. Proof, as in pictures or any document may be required to prove that the incorrect items were process. A shipping bill will be sent to you. A fee of 25% as a restocking charge may be applicable for all the returned items and you hold the shipping responsibility. The initial shipping charge you paid initially, however, will not be refunded. Ensure the order is packed on a pallet and plastic wrapped. We would be glad to assist you with a discounted fee from our freight carriers. If we find damages in the returned product, your refund may take a bit longer to process until the appropriate inspection is made. We suggest you make your freight claim as well.

I want to cancel an already shipped order (haven’t received it yet). What do I do?

If you wish to cancel your order that has already been shipped, please contact the freight company as the details will be provided on email. You will be liable for any shipping fee posed by the freight company. A 25% restocking fee may be applicable for all the returned items. Once the order is returned, the shipping and restocking fee will be returned.

I just placed my order. Can I cancel immediately?

You’ve got 24 hours to cancel your order right after you place it. Please call our customer care or email us at service@nuformcabinetry.com. We will take care of the process without cancellation charges. If the cancellation is initiated after 24 hours, you will have to deal with freight company for charges and follow the process as said in I want to cancel an already shipped order (haven’t received it yet). What do I do? to cancel your order.

Which shipping method do I use to return an item?

If it is an accessory item or a small cabinet, it can be returned using ground shipping companies. If the product is large/heavy, a common freight firm is preferred. Make sure the item is packed on a pallet and plastic wrapped. We would be glad to assist you with a discounted fee from our freight carriers. If we find damages in the returned product, your refund may take a bit longer to process until the appropriate inspection is made. We suggest you make your freight claim as well.

Where do I return the door samples and get my refund?

Once we receive the product, the refund will be initiated quickly. The refund will be processed to the same debit/credit/PayPal account. If 60 days has crossed since the date of purchase, a refund will be initiated in the form of bank check unless you have a PayPal account.

Please return your samples to the below address. 1745 N Powerline Rd, Pompano Beach FL 33069.

GENERAL ORDER QUESTIONS

Should I be present at home to accept the product?

If your order is shipping through Freight Company, you are expected to be there or a charge of re-delivery fee will be imposed. The shipment confirmation and approximate delivery date is provided as well. The freight will contact you to schedule the date once the product reaches the local terminal. As for Ground shipping, the package will be delivered even if no one’s present.

How do I make the payment?

We accept MasterCard, American Express, Discover, PayPal, and Visa.

I found a sale discount after I placed my order. Will I be eligible for the new discount?

As much as we would love to give you the discounts, some offers are available only on specific dates. The manufacturers have strict policies about the same. Orders that are cancelled due to this reason might be liable to all the fee as per the policies.

My order is shipping outside the USA, what do I need to know?

For international orders, the customer takes care of the custom duties and fees. These fees are calculated by the shipping company and custom agents. For more information regarding this, you can contact the local customs office/agent. You are required to provide the Name, Address, Company and Phone Number of your Customs Broker before the order is sent for shipping, if you are preferring brokers. Please contact us to find out more details regarding this.

I entered the wrong address. How do I modify it?

Please reach out to the customer care immediately as you see the issue. Most freight firms charge a fee if the shipment has been initiated and you need to change the address. We will reach out to the representative shortly as the order is shipped to know if fee is required. However, we will try to levy such fee. Beyond that, the customer will be liable for the fee levied.

I want to cancel/modify my order. What do I do?

For all the changes requested within 24 hours of order placement, you can let the customer care know and no fee will be charged. On the contrary, any order that has passed 24 hour timeline will incur fee as the order has been shipped already. However, we will try to address your requests.

Does my order qualify Free Shipping?

If your order is more than $2500, it qualifies free shipping. The order must either be in a ready to assemble format or a pre-assembled format. Free shipping applies only to 48 contiguous US States. If such orders are cancelled, the return shipping fees will be taken from your refund amount.

POST PLACING ORDER

I found a sale discount after I placed my order. Will I be eligible for the new discount?

As much as we would love to give you the discounts, some offers are available only on specific dates. The manufacturers have strict policies about the same. Orders that are cancelled due to this reason might be liable to all the fee as per the policies.

How long will my order take to get to me?

Depending on the warehouse and the freight company, the shipment will take 1-6 business days to arrive at the local terminal. Once it reaches, the company will call you to schedule the delivery day.

What if something on my order is out of stock?

We will notify you in case some items are out of stock. Here are the options you can prefer after that.

● Ship back the received items immediately and the out-of-stock items as you receive them. However, additional shipping charges may apply.

● Wait until the items reach the local terminal then receive it.

● Cancel the items that show out-of-stock.

● Shift the out-of-stock item with any other related product. If the product is of higher cost, you will be liable for the difference while we will refund in case your chosen product is cheaper.

When will my credit card be charged?

Authorizing the credit card is a must before the order gets processed as the charge will be taken once it is placed.

When will my order ship?

Most orders (requires less assembly by user) will be shipped in 3-15 business days. Pre-Assembled orders will be shipped in 1-8 weeks.

Will I receive my entire order in one shipment?

Various cabinets are shipped from various US warehouses. If you are order multiple products, you may receive it separately due to the same. However, you will receive a confirmation email on all products you order.

WHAT TO EXPECT?

Do you have a delivery video?

Yes, please watch it below.

How do I accept and inspect the delivered product?

Click here for a quick overview on how to accept your delivery

How do I know the means of shipment for my orders?

Larger products will be shipped with a common freight company (you will be given the info). Smaller products will be usually shipped with UPS Ground or FedEx.

What else should I do?

It is vital to count your pieces once you receive the order and intimate if anything is missing. Also, remember that some pieces may be packed together. If you open the package in the presence of the driver, you can ask for the missing one. If you do not find your product, mark the Bill of Lading paper the driver has and get the driver’s signature in one copy. The driver will have a copy that notifies the shortages. Send us a copy to process your order. Refusing to note on the BOL will leave you responsible for the products. In addition, check the boxes for visible damage. The trucking company should let you check it. Opening the boxes is not required. You can check for whatever cracks are present outside the box. If the driver refuses to wait, call the trucking company and notify this immediately, especially if there is a damage present. However, this is not so common. You can find the contact number on the BOL. The company is liable for the damages during transit. Note down the damages, if any, on the BOL on delivery.

Explain delivery terms - curbside and end-of-truck.

If the shipping is done to a specified address, the delivery is termed as curbside or on the other hand, end of truck. The term curbside, here, means, the delivery will either be made at the curb or on your driveway. This depends on the driver’s convenience, what he/she finds easy or safe. End of truck means the driver holds responsibility for shifting the pallet to the truck's end. After that, the customer holds responsibility.

Define lift gate.

This is more of a lift, on the backside of the truck that pulls down the pallet adjacent to the curb end. You would be required for the unloading process. Lift gate is not possible for certain orders due to its size. The fee required will be charged on your delivery fee.

Will I be able to accept my delivery by myself?

Many cabinets will be heavy and large, so we recommend having 1-2 people for assistance. The delivery drivers will not be able to assist in the unloading process due to the policies.

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